Our core service is free
Guidance from Primesmith Pathways — course matching, shortlisting, application support and scholarship advice — is provided free of charge to students and families. Because there is no fee for this service, there is nothing to refund.
Optional paid services
Occasionally we may offer optional, clearly priced add-ons, such as premium application review workshops or document handling for overseas study. Where a fee applies, it will always be agreed in writing before any payment is taken.
Refunds on paid services
If you have purchased an optional paid service, the following applies:
- You may request a full refund within seven days of payment, provided the service has not yet been delivered.
- Once a service has been partly delivered, we will refund the portion not yet provided, at our reasonable assessment.
- Fees paid directly to institutions or government bodies (for example application or visa fees) are governed by their own policies, not ours.
How to request a refund
Email [email protected] with your name, the service purchased and the date of payment. We aim to acknowledge every request within two working days and to process approved refunds within fourteen days, using your original payment method.
Questions
If anything here is unclear, please call us on +603 2731 4480 before making any payment. We would rather answer a question early than resolve a misunderstanding later.